CANCELLATION AND RETURN POLICY

Cancellation Policy

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to us at aurumessenceco@gmail.com or call us at 9938137870.

Returns, Replacements, and Refunds

How do I return an item purchased on Aurrum Essence Co?
Aurrum Essence Co offers its customers an ’Easy Return Policy,’ wherein you can raise a return/exchange request within 24 hours of receiving the order. We also accept partial returns wherein you can raise a return request for one or all products in your order.

• Step 1: Contact our Customer Support team via email (aurumessenceco@gmail.com) within 24 hours of receiving the order.
• Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
• Step 3: Refunds will only be initiated if products are returned in their original packaging with seals, labels, and packaging intact. Customers must ensure the products are unused.

Which items cannot be returned/exchanged?
Returns will not be accepted under the following conditions:

• Product is damaged due to misuse/overuse
• Returned without original packaging (price tags, labels, freebies, and accessories) or if packaging is damaged
• QR code is tampered with
• Defective products not covered under Seller/Manufacturer’s warranty
• Product is used or altered
• Return request initiated after 24 hours of receiving the order
• Free product provided by Aurrum Essence Co

Refund Process and Timeline

Once the returned product is received in good condition and approved, the refund is processed as follows:

• Refund Processing Time: Refunds are processed within 7 to 14 working days from the date the returned product is received and verified.
• The refund is credited to the original payment method.

For any further queries regarding refunds, replacements, or returns, please contact us at:
aurumessenceco@gmail.com
9938137870

Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Combo orders or gift items are not eligible for return or exchange. For clarification, please contact our customer care.

Do I have to return the free gift when I return a product?
Yes. The free gift is part of the order and must be returned along with the originally delivered product.

Can I return part of my order?
Yes. A return can be created at the item level. However, any returned product must include all components and complimentary gifts.

How will I get refunded for the returned orders and how long will this process take?
In case of a return/replacement/refund, please contact us at aurumessenceco@gmail.com or 9938137870.