At Aurrum Essence Co., we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how SOLESTICSKIN ESSENCE PRIVATE LIMITED collects, uses, stores, processes, and protects your information when you visit or use our website www.aurrumessenceco.com.

By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree with this Policy, please do not use our Website.

1. Definitions

The terms "We", "Us", "Our", "Company" refer to SOLESTICSKIN ESSENCE PRIVATE LIMITED, operating under the brand name Aurrum Essence Co.

The terms "You", "Your", "User" or "Yourself" refer to any person who accesses, browses, registers on, or purchases products through our Website.

2. Electronic Record

This Privacy Policy is an electronic record and forms part of the terms governing your use of our Website. It is published in accordance with applicable laws and regulations relating to the collection, use, storage, processing, and protection of personal information.

This Policy does not require any physical, electronic, or digital signature.

3. Your Consent

By providing us with your information or using the facilities available on our Website, you consent to the collection, storage, processing, and use of your Personal Information and Non-Personal Information as described in this Privacy Policy.

You may choose not to provide certain information. However, this may prevent you from accessing certain features, placing orders, or using certain services on our Website.

4. How Do We Collect Your Personal Information?

Information You Provide

We may collect personal information that you voluntarily provide when you:

• Create an account or register on our Website.

• Place an order for our products.

• Subscribe to newsletters or promotional communications.

• Contact our customer support team.

• Participate in surveys, promotions, contests, or other activities.

• Interact with us through social media or other marketing platforms.

Depending on the service you use, the information collected may include:

• Full name

• Mobile number

• Email address

• Billing and shipping address

• PIN code

• Order and transaction details

• Payment-related information

• Product preferences

• Information provided when contacting customer support

We only collect information that is reasonably necessary to provide our products and services and improve your experience.

Automatic Collection

When you visit or interact with our Website, certain information may automatically be collected. This may include:

• IP address

• Browser type and version

• Device information

• Operating system

• Pages visited

• Website interactions

• Date and time of access

• Referring website

• General location information

This information may be used to understand website usage, improve our services, maintain website security, analyze trends, and provide a better shopping experience.

5. How We Use Your Information

We may use the information we collect to:

• Process and deliver your orders.

• Confirm orders and provide shipping updates.

• Process payments and refunds.

• Provide customer support.

• Respond to your queries and requests.

• Improve our Website, products, and services.

• Personalize your shopping experience.

• Send promotional offers, product updates, and marketing communications where permitted.

• Prevent fraud, unauthorized activity, and misuse of our Website.

• Comply with applicable laws and legal requirements.

• Maintain business records and improve our operations.

6. Cookies

Our Website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may help us:

• Remember your preferences.

• Keep products in your shopping cart.

• Understand how visitors use our Website.

• Analyze website traffic and performance.

• Improve Website functionality.

• Provide relevant content and marketing.

Most web browsers automatically accept cookies, but you may modify your browser settings to block or delete cookies. Please note that disabling cookies may affect certain features of our Website.

7. Payment Information

When you make a purchase through our Website, payment information may be processed by third-party payment service providers.

We do not intend to store complete credit or debit card details on our own systems unless required and permitted by applicable law. Payment information is processed through appropriate payment gateways according to their respective privacy and security practices.

8. Sharing of Information

We may share your information with trusted third parties where reasonably necessary to operate our business and provide our services.

These may include:

• Payment gateway providers

• Shipping and logistics partners

• Website and technology service providers

• Marketing and analytics service providers

• Customer support providers

• Professional advisors and service providers

We require appropriate service providers to handle personal information only for legitimate business purposes and in accordance with applicable confidentiality and security requirements.

We may also disclose information where required by law, court order, governmental authority, or regulatory requirement, including for fraud prevention, investigation, or protection of our legal rights.

9. Third-Party Websites

Our Website may contain links to third-party websites, applications, social media platforms, or services.

This Privacy Policy applies only to information collected through www.aurrumessenceco.com. We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

10. Data Retention

We retain your personal information only for as long as reasonably necessary to:

• Provide our products and services.

• Complete transactions and maintain business records.

• Comply with applicable legal, accounting, and regulatory requirements.

• Resolve disputes and customer complaints.

• Prevent fraud and misuse.

• Protect our legal rights and interests.

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

11. Information Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, misuse, or destruction.

Security measures may include appropriate technical, administrative, and organizational safeguards.

However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted to or stored by us.

12. Children's Privacy

Our Website is intended for use by individuals who are 18 years of age or older.

We do not knowingly collect personal information from children or minors. If you believe that a minor has provided personal information to us without appropriate consent, please contact us so that we can take appropriate steps.

13. Access, Correction, and Deletion of Information

Subject to applicable law, you may contact us to request access to, correction of, or deletion of your personal information held by us.

You may also request information regarding how your personal data is being used, where applicable.

To submit a request, please contact our Customer Support Team using the contact details provided below.

14. Withdrawal of Consent

Where the processing of your personal information is based on your consent, you may withdraw your consent by contacting us at:

Email: care@aurrumessenceco.com

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Please note that withdrawing consent may affect our ability to provide certain services or features.

15. Marketing Communications

If you have opted to receive promotional communications from us, we may send information about:

• New products

• Special offers

• Discounts

• Promotions

• Product updates

• Other relevant communications

You may opt out of promotional communications at any time by contacting us or using the unsubscribe option available in applicable marketing emails.

16. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable legal requirements.

Any updated version will be published on our Website. We encourage you to review this Privacy Policy periodically.

Your continued use of the Website after an updated Privacy Policy has been published constitutes your acceptance of the revised Policy, to the extent permitted by applicable law.

17. Grievance Redressal

If you have any questions, complaints, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Customer Support Team.

Contact Information

Store Name: Aurrum Essence Co.

Website: www.aurrumessenceco.com

Company Name: Solesticskin Essence Private Limited

Legal Name: SOLESTICSKIN ESSENCE PRIVATE LIMITED

GSTIN: 21ABPCS9689G1ZM

Customer Support: +91 9425786532

Email: care@aurrumessenceco.com

Registered Address:

D-125, Metro Satellite City
Bhubaneswar, Odisha – 751035
India

We will review and respond to privacy-related requests within a reasonable period and in accordance with applicable laws.