Refund Policy
At Aurrum Essence Co, we maintain strict quality checks to ensure you receive the best products.
Returns
We do not accept returns for Aurrum Essence Co products.Exceptions (Wrong or Damaged Products)
If you receive a wrong or damaged item, you can request support within 48 hours of delivery.
How to Raise a Request?
To help us resolve your issue quickly, please contact our customer care team with the following:
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A clear unboxing video showing the issue
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A copy of the physical invoice
Verification & Resolution:
Once your request is reviewed and verified, our team will assist you with the appropriate resolution.
Should you wish to return all or part of your order, you need to inform us within 48 hours of receipt of the products by writing to us on care@aurrumessenceco.com.
Returns will not be accepted if the product has been used and/or the seal has been broken for the product and/or the serial number has been tampered with. On receipt of the returned product, Aurrum Essence Co will proceed to inspect the same and validate the claim.
Once approved as an eligible return, a refund or replacement will be issued. If the product is found to be ineligible for return, the product will be couriered back to you.
If you made an online payment, we will refund the amount back in the original source (debit/credit card, bank, wallet, etc) within 7 working days of receiving the request from you.
For COD orders, we will refund the amount to your bank account within 14 working days of requesting a refund.